Customer Reviews

We work hard to keep our customers happy. Here’s just a small sample of their kind words.. 

AJ Locksmith - Dallas IconAJ Locksmith - Dallas

12880 Hillcrest Rd #J230, Dallas

4.9 947 reviews

  • Avatar Bori_ Platano ★★★★★ a month ago
    William was very communicative, respectful and professional. He walked me through his process and was able to complete the job within 2 minutes of arriving. After he completed the job, he asked if I needed anything else before he packed … More his gear and left. The price was very reasonable and I’m extremely happy with the outcome!
  • Avatar Brian Tilley ★★★★ a year ago
    It's so rare that a service call actually happens within the scheduled window, but AJ Locksmith understood the importance there for my re-key and scheduled a time they could actually keep. The price was fair, and he didn't charge … More for my extra key copies. I didn't quite understand why Joey needed to replace a lock barrel, but the final total was not too bad. Joey was very timely, friendly, hygienic, and professional. I would be comfortable calling again or recommending AJ Locksmith to a friend.
  • Avatar Terri Shimmel ★★★★★ a month ago
    My dog locked me out of my running car. He was inside enjoying comfortable air conditioning and Frank Sinatra playing on my radio while I was stuck outside in the heat trying to figure out how to open the locked and running car. I called … More AJ Locksmith as they showed to have a local facility that could send someone out quickly to unlock the car. Joey arrived and was very quick to unlock the car. He was very professional and and good natured with my dog and myself. I would definitely use them again should my dog decide he wants to lock me out again.
  • Avatar Biatris McKurmik ★★★★★ 7 months ago
    Can't put into words just how grateful we are to AJ. They were professional and reasonably priced!! Josh, I think it was his name, was our technician. He showed up 25 minutes after my initial call and he was very quick to help our … More son regain access to our home. Not to mention it was also a weekend and he was communicating with me while I'm out of town. We were desperate for help and their customer care for us was outstanding. Thank you again for being so kind and so helpful! I would highly recommend this company anytime.
  • Avatar James Nunn ★★★★★ a month ago
    Our technician Josh was awesome! Very professional and courteous, and seemed like he knew a great deal about locks in general. He was able to assist in our lock change needs, along with the adjustment of the electronic keyless lock that … More was recently installed but not locking well. We called Monday and they offered an appointment the next day to suit our availability (noting that they offered a same day appointment). Pricing seemed very good. Great service, great technician and highly recommend.
  • Avatar Rachael Geels ★★★★★ 2 months ago
    Wonderful experience with Joel! I called this morning for a commercial service and was informed that a tech (Joel) was available between the hours of 12-2pm. He showed up just before 12pm, even called me twice to update me on his progress, … More and had the job finished within an hour. Very professional, courteous, and explained everything he was doing while also giving me plenty of options to choose from. Thank you so much!
  • Avatar Cameron Burns ★★★★★ a month ago
    Had difficulty getting into my apartment after moving out from the west coast. Joel was awesome and so kind. Helped me get into my apartment and offered for me to call him if I needed any advice or assistance installing a new lock. Was … More super cool about me trying to figure out how to handle the situation. Cannot say enough good things.
  • Avatar Carlos Ordonez ★★★★★ 3 months ago
    Joshua at AJ Locksmith showed up on time, was professional, and knew what he was doing. My dad locked his key inside his SUV a couple of days back and we had a tow trucker come and help us. The tow trucker used the same tools that Joshua … More had used, a pump and a car grabber tool and couldn’t open it. He tried for 30 min and said that the alarm was preventing him to open the vehicle since it was quickly locking the doors every time he unlocked the car. But Joshua proved him wrong. He used the exact same tools that the tow trucker had used and in 1 min or less, he managed to unlock the car and open the door. I was surprised on how quickly he did his job! Their price was also a great deal so that also made the service definitely worth it.
    Overall, I rate this service a 10/10 and will immediately ask for their service again if i ever need it again. 👍🏼
  • Avatar TERRY GALVAN ★★★★★ 2 months ago
    I have a high security lock on one of my doors. I was locked out. I call AJ Locksmith, they were here in less than 30 minutes. Jacob was amazing! He was able to get this opened for me. I would call them again, if I ever needed a locksmith. … More They are very professional, super quick and responsive!
  • Avatar kirk glass ★★★★★ a month ago
    William just came out and unlocked my son's car for us. My son was in a hurry to leave and was putting stuff in his trunk when he dropped his keys in it before closing the trunk and wouldn't you William got to our … More house in under 30 minutes. He was kind, courteous, respectful and just all around pleasant and nice. Made sure we were satisfied and happy with his work. Then asked if there was anything else he could do for us. Which is a great attitude to have. I would highly recommend his service to anyone who needs it. Putting this number in my phone in case I have any future needs. These are my guys now!!
  • Avatar Sherree Bunyard ★★★★★ 2 months ago
    I unknowingly pressed the lock button on my key fob. Started the car to cool it down before loading my dog and closed the door. I then discovered I accidentally locked my keys in the running car. William at AJ Locksmith was quick to the … More rescue! He arrived in 20 min and had my car open in less than a minute without any scratches to my car. I highly recommend.
  • Avatar Luke Samuels ★★★★★ 2 months ago
    Just had Joel from AJ Locksmith come out the other day to re-key the locks on my house and man, let me tell you, this kid deserves a raise! My locks were tricky and it was extremely hot outside where he was working and he took care of everything … More for me in under 20 minutes. Very professional, great communication and on time. I'd highly recommend and will definitely request Joel should I need anything else from AJ Locksmith.
  • Avatar Max Fin ★★★★★ 3 months ago
    This is a responsive, professional small business that is well-priced, timely and with customer service exceeding all expectations. I had them come rekey six locks following a home purchase, and it became more complex than expected due … More to an issue with one of the existing locks. Would absolutely use them again for anything key related. My technician Jacob was a pleasure to speak with as well.
  • Avatar Krystal Waters ★★★★★ a year ago
    Jacob was on time and talked me through all the hardware that is best for my employer. He was in and out in thirty minutes. I would highly recommend asking for Jacob for your next job.
  • Avatar jmcmkc ★★★★★ a year ago
    I locked myself out of my house this morning. I called AJ Locksmith and they arrived in about 20 minutes. A few minutes later, I was in my house. We have been in the house 20 years, and locks have been changed and keys lost. Within the … More hour, I had new locks or new keys that work in every door. The locksmith that came was Joey. He was courteous, professional, and efficient. He was wearing a mask and practiced social distancing. Thank you AJ Locksmith.
  • Avatar Cassi Oesterling ★★★★★ 3 months ago
    I called to ask for a re-key/lock change at 10am and the technician Joel arrived within 25 minutes - he was super quick, professional and talked me through the options. The service was also reasonably priced. Great experience today!
  • Avatar Akim Monet ★★★★★ 4 months ago
    Fantastic service, prompt intervention. Re-thought the whole key plan. Offered good solutions. No “hard-sell.” Very reasonable cost wise. Fast and efficient. I highly recommend. Thank you.
  • Avatar Dennis Burke ★★★★★ a year ago
    One of my team members locked her keys in her car the other day. When I called AJ Locksmith a real person answered the phone, took my information, said someone would be there in 20min. The technician was on time, opened the car for my … More associate, and charged a fair price. The service was fast, professional, and friendly. I would recommend this company to anyone in need of locksmith services.
  • Avatar Selena Mungia ★★★★★ 6 months ago
    My husband called to get an appointment, they were able to come out within two hours that same day. Jacob was our technician and he was very kind and asked what we were exactly looking for, he gave us the quote before doing the job and … More let us know what would be best for what we were looking for. He did the job quickly and with ease. This was one of the best experiences we have had.
  • Avatar kimberly goodman ★★★★★ 6 months ago
    AJ Locksmith did a great job for me! One of my interior doors had accidentally locked, so I called them. Nothing urgent on my end but they were there within an hour! The technician, William, was knowledgeable, polite, Covid safe with a … More mask and had the door open in mere minutes. He went out of his way to make sure I was pleased with their service. The experience was amazing and I would use them again and definitely recommend them!
  • Avatar Tracey Denton ★★★★★ 5 months ago
    When I realized that I had left my keys in the car and over an hour away from home, I made a Google search and AJ Locksmith came up. Quick service, reasonable cost and I had my keys in my hand within 40 minutes of initial call. The service … More technician, Jordan, was very pleasant, helpful, really fast on getting the car unlocked and I really appreciated his professionalism and speedy work so I could get back to work! Thank you!
  • Avatar wtmw15 ★★★★★ 5 months ago
    Let me just say that David was absolutely wonderful! I was getting price gouged and lied to by another locksmith company, and luckily David showed up! He was honest, fair, very nice, and got my door open in almost no time. I’ve never had … More to use a locksmith before, so I was naive to the prices and how they try to overcharge. Finding an honest company with nice, honest employees is so valuable! I cannot say enough nice things about the company, and particularly David. Ask for him!
  • Avatar Dwight Spencer ★★★★★ 7 months ago
    We recently purchased a new home and needed our locks changed. Scheduling was very easy and quick. He arrived same day, on-time. He did a great job on our locks and also provided us with some extra keys at no additional cost. I would recommend … More them and will use again.
  • Avatar Ann Vin ★★★★★ 9 months ago
    What a lifesaver for me! My mom called me while I was out of state and told me that she was locked out of her car. I called AJ Locksmith and they answered promptly and the locksmith called me within 10 minutes. They got to my mom and unlocked … More her car within the hour. The price was very reasonable for the amazing professional service. I will definitely recommend them!
  • Avatar Casey Bonano ★★★★★ 9 months ago
    I had a great experience! I reached out to AJ locksmith early one morning and was contacted within the hour. They were able to get me in same day, which is really nice. The technician Joey was knowledgeable and professional. He completed … More the work in a timely manner without issue. Would definitely use them again.
  • Avatar Nicole Wilson ★★★★★ a year ago
    Amazing service!! I called AJ's to re-key a house I just bought. They sent David super quickly and he was SO helpful and knowledgeable, way beyond what I expected! He taught me a lot about the locks and doors in my new home and went … More above and beyond to make sure they were all secure. Communication was great when David was on his way to my house too. I cannot give them higher praises and I'm so glad I called this company!
  • Avatar Courtney Wiliamson ★★★★★ a year ago
    I highly recommend AJ Locksmith! They were very professional from the phone call to the service provided. They were able to come out the next day and gave me a heads up to let me know they were arriving at our scheduled time. Jacob went … More above and beyond to help me with my issue. He was very kind, pleasant, and professional. He arrived with his mask on, listened to my problem, and gave me a quote. They were able to apply a special discount for the service and that was greatly appreciated. I would definitely use their service again and Jacob would be my guy!
  • Avatar Sudhindra Patri ★★★★★ 10 months ago
    I used them to re-key the locks of a new home. Jacob the lock smith arrived on-time and took care of the issue quickly. He was efficient and quick. He also provided me with the reequired keys and asked me to reach out in case of any issues. … More It was an A-1 experience and I will definitely use em again.
  • Avatar Shannen Kelley ★★★★★ 10 months ago
    Jacob came out twice to rescue us. We have a beautiful Anderson storm door with beveled glass installed in 1985 and the lock died on it on Halloween we found ourselves a lot in our home at the front door until AJ locksmith sent … More Jacob out to get it open for us which he did very quickly to my delight. When I chose to order the part they offered to come back and install it for me with no additional trip fee. Jacob called ahead to let me know when I should expect him. He was prompt, polite and very quick. I found their services to be very affordable and I will definitely use them again!
  • Avatar Anita Chandonia ★★★★★ 10 months ago
    I had AJ Locksmith install a smartlock on my front door and also install a peephole. Jacob called to let me know exactly what time he would arrive and he was on time. Great customer service right from the start of talking with a representative … More on the phone at the store to the installation and cleanup. Jacob was very personable, and went above and beyond to make sure that everything was perfect and that I was pleased with the service. I've used them before and will use them again. Highly recommended.
  • Avatar Ellie Rowan ★★★★★ a year ago
    We moved into our new home and needed our locks changed. Setting up the appointment was very easy. The technician arrived on time, he was friendly and courteous. He gave us some extra keys in addition, when we asked for it. I would definitely … More recommend them to anyone looking for a great locksmith!
  • Avatar Percy Pinto ★★★★★ a year ago
    I had a problem with the lock where the lock latch was stuck and it needed professional care to take care of it. Joey clearly understood what was expected from him. We communicated via the instant messaging part of Angie's list. … More He arrived on time, was very pleasant to deal with. He also wore a face mask while he came into the house. He completed the job in less than 20 minutes. Quality of the job performed by him was excellent. I will highly recommend others to use his services.
  • Avatar Jack Massad ★★★★★ a year ago
    Joe came out to the house to replace our door knob/lock that was damage by our dog. His price and quality were excellent. Joe explained the issue and how to prevent future issues by the attached culprit.
  • Avatar David Carlos ★★★★★ 3 years ago
    Incredible fast service, I called in after hours and he was here in less than 15 minutes.
    Very profesional service.
  • Avatar Salina Yarbrough ★★★★★ a year ago
    They took care of my son. They were early, he took care and was very professional! Thank you.
  • Avatar James J. Moon ★★★★★ a year ago
    Great experience with these guys. Professional and were more competitive than a few of the other places I called. I had a simple re-key done.
  • Avatar Keith Hines ★★★★★ a year ago
    Joey was great! Was able to to determine the issue with the door mechanism in a matter of seconds and offered a quick and inexpensive repair to solve the issue. THANKS so MUCH!
  • Avatar Jenna Oxley ★★★★★ a year ago
    Jacob was fast, considerate, and helpful.
  • Avatar Angel's Babies ★★★★★ a year ago
    Awesome job
  • Avatar Rachel Maxwell ★★★★★ a year ago
    Fast and Reliable Service! Jacob was very polite and professional.
  • Avatar Allen Sams ★★★★★ a year ago
    First and foremost, this was the first time EVER that the wait time for a locksmith has been under half an hour! When the tech(Jacob) arrived he was genuinely courteous and provided great customer service! Extremely satisfied, for lack … More of better words...
  • Avatar Ron Guzman ★★★★★ a year ago
    Super friendly and helpful!! I called them for help because I left my keys inside my car. Within twenty minutes of my initial call, they showed up and I was back on the road quickly after. Reasonably priced and great service. Hopefully, … More it will never happen again but if I ever need help I know exactly who I’m calling!
  • Avatar Victor Dudley ★★★★★ a year ago
    Very professionally service. The gentleman who came out was very polite, professionall, and helpful. I would use this service again!
  • Avatar Lauren Pilcher ★★★★★ a year ago
    David was professional and very kind. He knew his stuff and was able to explain it to me easily. I would highly recommend this company and David
  • Avatar Tionnah Woods ★★★★★ a year ago
    Extremely friendly and professional. Not really expensive either. My car battery died and I couldn’t get into my car with my key fob! He literally saved the day!!
  • Avatar Shane Bradley ★★★★★ a year ago
    I called and Jacob was here within an hour. He was very quick with his work and got my fiancé's car unlocked within 5 minutes and with us spending way less than what we thought we were going to spend. We're very happy with his … More work and will definitely call back if we need him again.
  • Avatar Toten Chaoz ★★★★★ a year ago
    It went by really fast and Joey was really good with his care towards me and my car. Def would recommenced
  • Avatar Tyrone Block ★★★★★ a year ago
    Jacob did an outstanding job opening my locked car. He was courteous and knowledgeable about issues I was concerned with. I would recommend them to my friends and family who find themselves in this type of crisis. KUDOS!
  • Avatar Tania Chevalier ★★★★★ a year ago
    Excellent and professional service! Jacob was especially patient and helpful to get some entry doors re-keyed. I would definitely recommend this service and will call them again when needed.
  • Avatar michelle trevillion ★★★★ a year ago
    My sister had locked her keys in her car and she panicked. She called me and I called AJ Locksmith. Joey came out to unlock her car. He was kind, courteous and on- time. The door was unlocked in less than 5 minutes. Thank you so much … More Joey and I will surely recommend your services to others for future services.
  • Avatar Diane Frisch ★★★★★ a year ago
    Jake showed up to fix my two almost-broken exterior door locks/knobs within less than an hour and replaced both for me same day! This was super-easy and the quality is high. Also he was very careful about wearing mask and social distancing! … More I highly recommend AJ Locksmith!
  • Avatar Logistics Plus ★★★★★ a year ago
    During a time of concern to allow outside people into our office space; Joey was extremely professional and fully maintained all CDC social distancing requirements. THANK YOU for the fast reply and great work.
  • Avatar Nancy Thomason ★★★★★ a year ago
    Spectacular customer service. Responsive, polite, double checked work & then ask that I try all keys on locks that were changed. Worked perfectly. I highly recommend AJ Locksmith.
  • Avatar Havan Furmaga ★★★★★ a year ago
    Joe was very professional. He called 30min before arrival, on time for the appointment as scheduled. Price upfront and very competitive. I called multiple places before deciding on Joe. One place did a no show, the other seemed shady as … More they wouldn’t tell me how much it would cost to rekey 4 locks. I would use Joe again in the future. Highly recommended!
  • Avatar Victoria Cruz ★★★★★ a year ago
    Super fast response time. Professional and CAREFUL with my property. Dealing with a tough situation during a pandemic...customer service made it better. Seriously thankful. Thanks again Jacob!
  • Avatar Shelby Oberg ★★★★★ a year ago
    We had our entire house re-keyed and had an excellent experience with Joey! He communicated the day of and keep us updated on when he would arrive. At the house he was professional and got everything done quickly. I checked everything while … More he was still on site and didn’t find any issues. I would absolutely use this company again in the future!
  • Avatar K Wagoner ★★★★★ a year ago
    I called AJ Locksmith after locking myself out of my house. Joe arrived at my home in less than 15 minutes which was So appreciated in 95 degree weather. He told me exactly what he could do to resolve this. He was able to get my issue resolved … More with calm and positivity. He instilled my confidence in him immediately with his pleasant, professional demeanor and his very neat appearance and nice looking clean business van with his logo. He remedied my problem so quickly. His telephone number is staying in my phone And I highly recommend this company to anyone needing locks replaced. Thank you Joe!!!
  • Avatar Mark Thompson ★★★★★ a year ago
    Jesse did wonderful work in fixing my front door, as well as all the doors in my home with trouble due to house settling. All of them work great now, and Jesse did impressive work at a good price. He arrived very quickly, exactly when he … More said he would arrive, and he very efficiently solved everything. Very professional and friendly, too. I’m very pleased and will use AJ Locksmith again. Thank you!
  • Avatar Travis B ★★★★★ a year ago
    I locked myself out of my car with my dog inside and the car running and let them know this when I first called. They let me know they would have someone out there within 15 to 20 minutes as fast as possible. The guy showed up in about … More 15 minutes and within three minutes I was in my car. Highly recommended
  • Avatar Mary Day ★★★★★ a year ago
    Joey was great! He was here quickly and made sure to explain everything I’m detail prior to repairs. I will definitely use again for any future needs.
  • Avatar Denise Toliver ★★★★★ a year ago
    Fantastic customer service. They called when they were 30 minutes away and kept me updated to when they would arrive. No guessing if and when the technician would be at my door. He arrived wearing a mask, gloves and respected my 6 ‘ of … More social distancing!
    Call them for your prompt and detailed locking needs.
  • Avatar jon bowser ★★★★★ a year ago
    I found a Groupon but really lucked out. Joey from A&J locksmith was awesome. He was able to come to my new condo and replace two locks quickly and without me having to wait. He made sure both new locks were rekeyed and working correctly. … More He adjusted the door locks to assure they opened easily and without sticking. I would definitely recommend Joey!
    Jon Fun
  • Avatar Simon J. Craddock Lee ★★★★★ a year ago
    Highest recommendations from Angie’s List borne out. Joey responded quickly, had all supplies on hand to: replace 2 different kinds of deadbolt on on door and swap out a 3rd frame plate to increase security on my stroage unit door. Excellent … More customer service, friendly yet efficient. Will recommend to my complex as our go-to locksmith.
  • Avatar Cynthia Raehl ★★★★★ a year ago
    Excellent work. Highly recommend. Timely and very polite. New lock works great.
  • Avatar Caleb Lavey ★★★★★ a year ago
    Needed to change several locks on a building and they were able to schedule me right away. Joey, one of the owners, met me at the property on time after calling me 15 minutes before to reconfirm our appointment. Very professional, changed … More the locks quickly. Did a great job. They’ll be my go-to locksmith on any future job! 5/5 for service and 5/5 would grab a beer with Joey. Cool guy. Professional service.
  • Avatar richard1s ★★★★★ a year ago
    I was very pleased with AJLocksmith. I received a clear quote for the service I needed and prompt follow up communication from Joe. Jesse the technician arrived on time and performed the work with a minimum of disruption. He was professional … More and courteous; he also took added precautions due to covid 19. I was impressed at every level with this company. Clearly they are focused on customer satisfaction. An enthusiastic endorsement.
  • Avatar John D Roberts ★★★★★ a year ago
    They came out very quickly and unlocked my daughter's vehicle for her and was a very reasonable price. I would certainly recommend them. Great service.
  • Avatar Chanda Jackson ★★★★★ a year ago
    After calling several other companies, my last choice should have been my 1st! This company is awesome!! I locked my keys in my car and when I called the dispatch was friendly and professional. He gave me a quote and advised someone would … More be there within 20 minutes. A few minutes later I received a call from Jacob and he just confirmed my location and told me he was on his way. 10 minutes later I received a text from Jacob, he was just letting me how far out he was. I don’t think it was even 10 and he was in the parking lot!! I paid $55 and my car wasn’t damaged and felt completely comfortable around him. Not to mention he took my payment via card!!! Thank you so much Jacob from AJ locksmith you were a lifesaver!!
  • Avatar Dezmond Jones ★★★★★ a year ago
    We tried alot of far tge best locksmith ive ever had and very good on time
  • Avatar Brennan Harmon ★★★★★ a year ago
    Had to change the locks on my rental property ASAP this morning due to the previous tenant still trying to occupy the house. Saw that AJ had great reviews online and they are accurate!! Got someone out there 20 min after I called, the technician … More called me as he was on his way and from the property to discuss what needed to be done. He rekeyed three locks in 45 min and called me once done. I paid over the phone and he promptly sent me a receipt. Friendly, professional, and super fast service! Thank you!
  • Avatar John Luce ★★★★★ a year ago
    I broke my key off in my house deadbolt and it was too far in for me to pull out myself without the right tools. I called a few places to get it removed but due to the high service call rates I almost decided to just buy a new deadbolt. … More When I called Joey at AJ, he was super cool with me bringing the cylinder to him so he could remove the key and save me a trip charge. It only took him a couple of minutes. I really appreciated that and will use him from now on whenever I need a locksmith.
  • Avatar Autumn Morgan ★★★★★ a year ago
    I’ve had the pleasure of working with AJ twice now. The first time was with my boss’s house while he was going through a complicated divorce. They were fast, punctual, kind, professional, patient and quick with the work. He took the time … More to show me how to change the door codes on doors that had keypads, was quick to install over 26 locks.
    I personally needed to have my locks changed in my home and he was able to come out within 24 hours (at the time and date i needed). Again he was kind, professional, quick, and walked through the whole house making sure no doors were missed. I HIGHLY recommend using AJ Locksmiths and if I ever know anyone who needs locks changed I will definitely be referring them. All across the metroplex. Thank you for your wonderful service!!!!
  • Avatar Clementine Dykes Thomas ★★★★★ a year ago
    Locked out, cold, alone, about to be late for work. Can't get in my car because my only keys are inside the house. It was the beautiful warmth of being inside my home and not pacing up and down in the cold outside from which Joey … More rescued me. My lock is restored. I now have a dead bolt. I feel more secure. Joey was personable, prompt, and effecient!!!
    Loved the prompt, knowledgeable, response. Great experience after all!!!!
  • Avatar Kristin Cope ★★★★★ a year ago
    Joey was fantastic. Came out on short notice, on a weekend, for a multi-part job. He was punctual, courteous, and good at his job, and I feel like I got a great value, too. Will definitely use again!
  • Avatar Rifat Alam ★★★★★ a year ago
    Very professional and efficient. I needed locksmith service in the last moment and it was Christmas Eve. Called them and Joey was able to accommodate my request smoothly. He showed up exactly at the scheduled time, changed all the locks … More as requested. He even went to the store to grab some batteries for a electronic lock as I didn't had one. Joey really knows his stuff, and I'd highly recommend them for any locksmith service.

*At AJ Locksmith we strive to provide the best customer service hoping it will meet or exceed your expectations. However, if there is an issue, we would like to hear about it so we can correct it and improve ourselves!

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